The Unexpected Response is the message that Paloma will send to a customer who sends a free text message at the end of a conversation, which we don't have a matching response for.

There are many ways of handling unexpected messages. We've setup a default for best practice that acknowledges the customer, and provides navigation to help them get to support or other resources.

Editing the Unexpected Response

To do this:

• From the Paloma dashboard, navigate to Experiences
• Select Unexpected from the sub menu at the top of the page
• Select Unexpected from the table
• Edit the copy in your text messages as needed
• Edit the cards as needed
  • Uploading images
  • Editing title and subtitle copy
  • Link any card buttons to conversations or websites as needed
  • Adjusting the navigation options by adding or removing cards

Congrats! You've built your core conversations, and are ready to go live!

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